FAQs
What is your cancellation policy?
100% of the treatment cost is still payable if cancelled with less than 24hrs prior to the booking.
If I am sick with a cold of flu, should I still come to my appointment?
Please do not come in for your session if you are in the early and most contagious stage of an illness, typically during the first 48-72 hours. Should you show any signs of temperature, flu or loss of smell or taste the appointment will be cancelled. Please be honest, call me and we can reschedule your appointment.
COVID-19 & hannahrosebellamy Massage therapy
It is my paramount priority whilst we get back to business, to ensure we protect each other. Until further notice, the following rules have been implemented for us to keep each other safe:
- Consultations and self-care sessions will be done via video call
- ​I will be monitoring and adhering to government guidelines on COVID-19 and also those of my insurance company and leading therapist UK bodies
- As a therapist, I will wear a face mask and shield; wash my hands and arms prior and post treatment; have a change of outfit for each client; appropriately clean and ventilate the room between treatments, continue to change linens and towels between each treatment
- As a client, I expect you to arrive with minimal attire (coats and bags securely left out of sight in car), follow directions on where to leave your belongings, wash hands upon arrival and upon departure, wear a mask unless medically unable to. I will also take your temperature upon arrival
- ​The appointment shall be cancelled should either party show any symptoms
- I will also request to see results if you have been tested for COVID-19
Do I need a doctor’s referral?
No, you do not require a doctor’s referral. However, it is highly recommended that you ask your physician if they think massage therapy would work for you especially if you are suffering from severe or acute pain, swelling or any other symptoms that you are not used to experiencing.
Depending on the reason for your visit I may request communication with your healthcare practitioner to ensure that there are no contra indications or reasons for a massage to not be performed.
What can I expect from the first appointment?
My aim is to provide a completely unique experience, tailored to the needs of each individual. A consultation form will be emailed to you and will need to be returned prior to the consult. We will then review your form together via video call and discuss the various treatment options. This should last about 30 minutes.
Come the day of the appointment, please come with as few belongings as possible. It is also recommended to bring our own bedsheet, 1 small towel and 2 large towels – you may find bringing your own items reassuring.
Once we have agreed on a suitable treatment, I will allow you some privacy to take position on the table. During the treatment I can be as interactive as you wish or just let the music work its magic.
Once the massage has finished, you will have time to return to reality and we can go through any questions you may have.
Do I need to get undressed for my treatment?
After the initial consultation, I can advise you whether it would be more beneficial to work skin to skin or whether you are able to keep your clothes on. Some techniques require oil or cream whereas others do not. In all circumstances, modesty is kept at all times. If asked to remove layers, you will only be asked to undress to your level of comfort. I would recommend that in any circumstances, you bring along a sports bra (for ladies), shorts or other items of clothing suitable. Please do not wear jeans or heavy materials (e.g. suit of armour).
What should I expect afterwards?
Receiving a massage can be extremely relaxing and you may lose your sense of orientation upon waking. It is important that you concentrate on your breathing and sit up slowly on the table before standing.
Various sensations can be experienced over the next few hours post massage such as easier mobility, a sensation of standing taller, deeper sleep and an increase in energy levels.
How soon will I see results?
The end results of a massage can depend on the person, and if applicable, the type of injury, severity of the pain and the type of treatment that you will receive. Some people experience immediate pain relief whilst others may require a few more sessions to feel the benefits. It is common to feel tender in an area that has been worked on specifically during a treatment, however this should disappear after a couple of days.
What are contra indications and how do they affect me?
Massage is generally considered a safe treatment for most people however there are pathologies/illnesses that can mean a massage shouldn’t proceed. Should you have any reason to believe that you cannot be massaged, please let me know and we can look at alternatives together. It is also possible to apply restrictions or variations in treatments to protect your health and well-being. Thank you for taking them as seriously as I do.
